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PRIVACY POLICY

Last Updated: February 2026

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1. INTRODUCTION

Nuvo Rubber Compounders (Pty) Ltd ("Nuvo Rubber", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when you visit our website, nuvorubber.com, or interact with our services.

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As a South African entity, we comply with the Protection of Personal Information Act, No. 4 of 2013 (POPIA).

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2. INFORMATION WE COLLECT

We may collect and process the following types of personal information:

  • Contact Information: Name, email address, phone number, and physical address (collected via contact forms or newsletter subscriptions).

  • Technical Data: IP address, browser type, operating system, and website usage patterns (collected via cookies and analytics).

  • Business Information: Company name and industry details provided when requesting quotes for rubber compounds or solid tyres.

 

3. HOW WE USE YOUR INFORMATION

We use your data for the following purposes:

  • To respond to your inquiries or provide quotes for products.

  • To process and fulfill orders for rubber compounds or solid tyres.

  • To send industry insights, company news, or marketing communications (only with your consent).

  • To improve our website functionality and user experience.

  • To comply with legal, regulatory, and ISO 9001:2015 audit requirements.

 

4. COOKIES AND TRACKING

Our website uses cookies to distinguish you from other users and analyze site traffic. You can choose to "Decline" non-essential cookies via our cookie banner or manage your preferences through your browser settings. For more details, please refer to our Cookie Policy.

 

5. INFORMATION SHARING AND DISCLOSURE

We do not sell or rent your personal information. We may share your data with:

  • Service Providers: Third-party vendors who assist with website hosting, email delivery, and analytics (e.g., Outlook Orange).

  • Legal Requirements: If required by law, or to protect the rights and safety of Nuvo Rubber and its customers.

  • Logistics Partners: If necessary to deliver physical products (solid tyres/compounds) to your location.

 

6. DATA SECURITY

We implement stringent technical and organizational security measures to prevent unauthorized access, loss, or destruction of your data. This includes secure servers, firewalls, and restricted access protocols in line with our ISO certification standards.

 

7. DATA RETENTION

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by South African law (e.g., for tax and accounting purposes).

 

8. YOUR RIGHTS (POPIA)

Under POPIA, you have the right to:

  • Request access to the personal information we hold about you.

  • Request the correction or deletion of inaccurate data.

  • Object to the processing of your data for marketing purposes.

  • Withdraw your consent at any time.

 

9. INTERNATIONAL TRANSFERS

While Nuvo Rubber is based in South Africa, some of our digital service providers may store data on servers located outside the country. We ensure that these providers adhere to data protection standards equivalent to POPIA.

 

10. CONTACT US

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Information Officer:

Nuvo Rubber Compounders (Pty) Ltd 35 Willowton Road, Willowton Pietermaritzburg, 3201 KwaZulu-Natal, South Africa Email: info@nuvorubber.com Phone: +27 (0)33 387 1330

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